3 Quick Ways to Improve Brand Awareness
If you’re a small business owner, you know what it’s like to be busy. Managing employees, product orders, and service logistics is a full-time job—and that’s only a foundation for success. If all the moving parts are in place, you’re ready to service any customer who walks through your doors.
But where do those customers come from? How do they know who you are? That's what branding is all about.
For many small business owners, branding is a scary word, but it’s one of the most important steps a small business can take to generate growth. It’s true: finding customers and growing a company is a multifaceted challenge. While it can’t be done overnight, it’s easy to get started with a basic strategy in mind.
Here are three quick and easy steps to improve brand awareness:
Tips to Make Your Brand More Recognizable to Prospective Customers
1. Have a consistent online presence.
Creating brand awareness is all about presence and consistency. It’s about having a recognizable presence in places where customers will look for your business.
You should have a professional website with a professional domain name. It’s your digital front door, and it’s open 24/7. To create a consistent presence with it, use the same logo on the website that you would use on your business card. If you have a social media page, use the same logo there, too.
The same is true for photos of yourself and your team. Get a professional headshot done and use it for your website, business cards, and social media. When people see your logo or your headshot in different places, they’ll begin to recognize you. That’s branding.
2. Use popular ad platforms to reach your target market.
If you follow the news, you’ve probably seen all those articles about Big Data companies like Google and Facebook collecting user information and selling it to advertisers. As you can imagine, those companies are very good at identifying the potential interests of their users, and you can use that to your advantage.
Services like Facebook Ads or Google Ads can drive new business toward your website and into your store. While it’s paid advertising, you can direct your ads toward groups who are more likely to purchase from you. In doing so, you create a positive feedback loop.
When your target customer searches for a service you offer, they see your ad and begin to associate your business with their needs. When they click on your ad, it sends them to your website, where all the branding work you’ve already done tells them that they’re in the right place.
3. Go above and beyond for every customer.
Many small business owners make the mistake of thinking that the point-of-sale is the end of the relationship. Far from it! No matter what gimmicks you see out there now or twenty years from now, word of mouth will always be king when it comes to advertising.
Build an outstanding customer experience into your business model. Whether you create an amazing website that’s easy to use or provide great customer service with a personal touch, find a way to go the extra mile for every customer. If you give your customers an experience worth talking about, they’ll sell your business for you.
Stay consistent. Every time.
At the end of the day, branding is all about how your customers view your business. It’s easy to create a logo and headshot and make your online presence consistent, and it’s a necessary first step, just like handling staff issues and warehouse orders.
To get the word out, ads can help. Use those big services like Google and Facebook to run an ad. Have a sale or offer a discount. Get customers into your store and when you do, make their experience one worth sharing.